Cancellation and Refund Policy

In case of cancellation for bookings with cancellation protect in relation to an Event (as applicable), the User will be entitled to a refund of 100% of ticket price of ticket within the cancellation window.

A cancellation protected booking has a window of upto 10 days prior to the Event or date of courier whichever is earlier for cancelling the booking.

Tickets purchased online on Paytm Insider Platform cannot be cancelled via an offline mode either being the box-office or stores.

Cancellation Protect only covers the ticket and food and beverages booked, any additional amount like commission, booking fee & cancellation protect fees including GST on the same will not be refunded.

Partial cancellation of a booking is not allowed.

Refund will be processed to the source account used for payment at the time of booking, and any query related to delay in a refund will be resolved as per the provisions of this T&C.

On any booking with cancellation protect, the User will receive a booking confirmation via sms/e-mail. Please note that the booking confirmation is NOT the ticket and the User would be able to enter the Event arena only with physical tickets or an e-ticket, in accordance with the terms and conditions of the Event in respect of which the User has booked a ticket. In the event that entry is subject to presentation of physical tickets by the User, the said physical tickets will be delivered once the allowed cancellation period is over.

In case of any issues, the decision of Expert Solutions will be considered final and binding on the User(s) at all times.